Customer Testimonials

Sechelt Fireplace, you’ve done it again!
Thank you so much for dropping off my rack. I would have gladly stopped by to pick it up in person.
 
Just an update. This insert is one of the finest products that I have included to my long list of renovations and a wonderful addition to my home.
I’ve followed instructions for lighting & burning and have all but heated the whole neighbourhood (my cat & dog will attest to the temperature with the panting and water consumption) over the weekend.
 
It is a marvellous product and your service has been outstanding!
Thank you all again. From a very happy and “hot” customer!
 
Jeannette

Laurel and I wanted to drop you a line and tell you how pleased we are with our new wood stove. While the stove is wonderful, the best part of the experience was dealing with your team.

You may not be aware that over a year ago I came into your store with some questions about how to install the stove’s hearth. The gentleman at the counter pulled out his code book and spent over an hour with me confirming what I needed to know to ensure our stone contractor did the job properly. During that conversation, he never concerned himself with selling me something, he was focused on ensuring I got what I needed, a sale was not his end game, establishing a relationship was.

When we decided to upgrade our wood stove, we received similar service from both you and your staff. Straight forward and honest advice with no pressure and providing exactly what was promised on time at a reasonable cost.

We did our homework and talked with your competitors far and wide and the final analysis for us was not the cost of your products or services, but the value of establishing a relationship with a great team of people that earned our business.

It’s refreshing to find a team dedicated to providing honest, old fashioned service that is truly dedicated to safety and customer satisfaction.

Thank-you,

Laurel and Scott
Roberts Creek

Hi Sechelt Fireplace Team!

Thank you so very much for the wonderful job done by Josh and another wonderful gentleman! Josh also have me some tips about burning which I totally appreciated!
I LOVE MY FIREPLACE!
You did a perfect job of installing it last year – WOW!

Elizabeth

Thank you so much for the great service and professionalism.

George and Josh were amazing.

Jo